We'd love to hear from you
Three different addresses depending on what you need. We respond within 24 hours on business days — usually much faster.
General inquiries
Anything that isn't billing or technical — partnerships, press, feedback, ideas, hello.
- ·Partnership proposals
- ·Press / media inquiries
- ·Product feedback
- ·Investor or research conversations
Billing & account
Subscriptions, payments, refunds, tax invoices, and account-management questions.
- ·Refund requests
- ·Tax invoice copies (VAT, GST)
- ·Account merging across providers
- ·Student-tier manual verification
Technical support
Bug reports, feature requests, troubleshooting, and anything that isn't working.
- ·Bug reports (with steps to reproduce, please!)
- ·Feature requests
- ·Performance issues
- ·Integration questions
Have a question? Try the docs first.
Most common questions are answered in our documentation — credits, plans, features, troubleshooting. The fastest path to an answer is often searching there before emailing us.
Response times
We respond within 24 hours on business days for all three addresses. Urgent billing or security issues get same-day responses.
No contact form
Direct email is faster — no forms, no bots, just a real person reading your message and writing back. Reply to our response with anything we missed.